Customer inquiries are reviewed during our business hours, from 10:00 a.m. to 5:00 p.m., excluding Saturdays, Sundays, public holidays, and the year-end and New Year holiday period.

We aim to respond within 24 hours to inquiries received during business hours on business days. However, depending on the nature of your inquiry, we may require additional time to respond or may be unable to provide an answer.

Our responses are intended solely for the individual who submitted the inquiry. The copyright in the content and wording of our responses belongs to our company. Please do not disclose, reproduce, or republish any part of our responses on websites, through third-party media or information services, or in any publication or other secondary use without our prior consent.

Please note that we may take appropriate action if we identify any unauthorized disclosure or reproduction of our responses, or any false, defamatory, or disparaging statements concerning the nature of our company or products.